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Frequently Asked Questions

Do I need a physician's referral?

As a primary healthcare service, you do not need a physician's referral to receive physiotherapy, however some extended health plans require you to have one for coverage. Please check with your insurance provider. 


What should I expect on my first visit?

Your first visit will involve a detailed history of your current condition and relevant past medical history. A physical assessment will be conducted to determine what your impairments are, then we will work together to develop goals for your treatment. Your first visit will include treatment and education/resources for you to begin the independent part of your therapy until your next visit. Some forms/documents may be sent to you for completion prior to your first visit which will allow us to move through the assessment more efficiently. 


What should I wear? Is there an internal exam?

Wear comfortable clothing that allows you to move easily. 

If your visit is for a pelvic health related issue, this will involve a physical exam of the area and you will be required to remove the clothing on the lower half of your body. The best way to assess the structures of the pelvic floor is with an internal exam. This is the gold standard for assessment and treatment of the pelvic floor, however the process will be discussed with you prior to the exam. If we are unable to do an internal exam, we can discuss alternative options.


Will I have to work on therapy on my own at home?

Yes. You will get the most benefit if you utilize the resources, education and programs provided ‚Äčto work on your therapy in between visits. Our goal is to provide you with the tools to be able to continue your recovery after your therapy ends.